Terms & Conditions

Events & Training Terms and Conditions

Booking for workshops, training and other events run by Fractal Systems implies acceptance of these terms and conditions.

These terms shall prevail over any terms put forward by you unless we expressly agree to them in writing. No conduct by us, our employees or our associates shall be deemed to constitute acceptance of any terms put forward by you. Terms and conditions may be updated from time to time and will apply from the date of publication on the website. Any variations for specific events will be specified in the web materials publicising the events.

Bookings and Payment

Acceptance of bookings is subject to availability, suitability for the programme and other conditions that Fractal Systems may set for any specific event. Registered bookings are confirmed subject to payment in advance, either by credit card or by the date specified on the invoice. Bookings for which payment is not received by the due date may be subject to cancellation by Fractal Systems.


All Fractal Systems courses that take place in the UK are subject to UK VAT at the standard rate. For courses outside the UK, VAT may be payable according to the regulations in that country, please see the individual course registration page for confirmation.

Customers from outside the UK who are attending our UK courses will be charged VAT at the standard rate. This is because our public training courses are considered to be educational seminars or events and so not subject to the general rule and thus the Place of Supply is considered to be the UK. It may be possible for customers outside the UK to reclaim the VAT paid and we advise you to seek advice from an accountant.


The discount policy will differ between events and will be as described on our web or printed material for each event.

Discounts cannot be applied following a purchase.

No more than one discount may be applied per order.


If for some reason, we have to cancel the course, participants will get a full refund. We need a minimum amount of people to make it feasible. We will not be liable for any travel costs incurred by participants if a course is cancelled. Please wait until 1 week before the course to book travel, or contact us to find out the status of a course.

If a participant wishes to cancel a place, they may do so and receive a full refund minus any transaction fees up until 1 calendar month before the course. We are able to offer a 50% refund up until 2 weeks before the course. After this period we are unable to offer a refund as we will have committed to costs for the participant’s place.

If however, a participant finds someone else to take their place then we would offer a refund at any time, minus any costs incurred with the transaction.


You can transfer your place to another course of the same type (e.g Professional Scrum Master to Professional Scrum Master) before the course runs, transfer fees apply as follows:

Transfers requested over one calendar month before the course start date are free of charge.

Transfers requested within one calendar month before the course start date are subject to a £150 admin fee for one and two day courses, a £250 fee for courses of three days, and £350 for courses of 5 days.

Transfers requested 7 days or less before the course start date are subject to 50% of the original price paid.

If you are unable to attend a course on the day then you may transfer at 50% of the original price paid.

All transfer fees are subject to VAT.


The programmes for our workshops, training and other events are correct at the time of publication. We reserve the right to change programmes without notice.

On occasion, we may have to change the venue to a different location to the one advertised. We reserve the right to change this and will inform participants via email.


If a course has pre-requisites, it is the participant’s responsibility to ensure they are suitably qualified to attend the course. Refunds will not be made if the participant cannot complete the course due to finding it too difficult, or if the course leader thinks they cannot stay on due to not achieving the required pre-requisites.

Contact Details

Contact details for participants and ticket buyers will be kept strictly private and will be shared only with the course trainer and Fractal Systems.

Photography and Video

Certain sessions during some of our events are filmed and recorded. If you do not wish to be included in any footage or photography, please contact us and we will ensure that you are not included. If you do not contact the team, you consent to being filmed and recorded and (hence maybe) included in this and subsequent versions in any and all media, worldwide, without limitation of time. The team can be contacted at: hello@FractalSystems.co.uk.

Intellectual property rights and copyright

All intellectual property rights and know-how in or relating to the course designs, training materials, coaching/consultancy methods and the software used by us, whether subsisting prior to the event or generated or arising in the course of the event shall (with the sole exception of any intellectual property rights or know-how belonging to you prior to the event) remain or vest with us.

The material provided by Fractal Systems at events or on our website and any material is free to use with your client in the capacity of a coach or facilitator as long as a reference is maintained and the original content is not modified.

You are not allowed to take any part of the class, or the whole class, or any models, exercises, or class flow, and train this material to anyone without our permission in writing. You can use the models and skills, but not train them.

Material that is copyright by other parties, such as the trainers who teach the courses, maybe transmitted or copied only as agreed by those parties.

Limitation of liability

If we breach the terms of an agreement, or you seek compensation and damages for any claim or claims arising out of any contract between us for whatever reason, your remedy will be limited to damages. Our liability will not exceed the cost of the registration fee received (if any), except in the case of injury or death or any person.

With the exception of the above paragraph, we shall not be liable to you, regardless of the form of action, whether in contract, tort (including negligence and breach of statutory duty), strict liability, or otherwise whatsoever:

  • for any loss of profit, business, contracts or revenues
  • for failure to achieve anticipated savings in costs
  • for any special, indirect or consequential damage of any nature whatsoever arising directly or indirectly out of the services we offer, or of any error or defect caused by us, UNLESS you inform us in writing before you book a place on each event, of any particular circumstances covered above.

Each of the foregoing points is to be construed as a separate limitation (applying and surviving even if for any reason one or other of these points is held inapplicable or unreasonable in any circumstances) and shall remain in force notwithstanding termination of any contract between us.


The following terminology has been used in this document and is to be understood as follows:

Fractal Systems – Fractal Systems Ltd.

Participants – those booking on and/or attending any events run by Fractal Systems.

Other conditions

No other statements on this website or email correspondence may be taken to imply any contractual obligation by Fractal Systems.

Nothing in this agreement or any other correspondence between us shall confer or purport to confer on any third party any benefit or any right to enforce any terms of this agreement.

The contract between us is to be governed by and construed in accordance with English law and the parties agree to submit to the exclusive jurisdiction of the English Courts.

Page Updated: 1 January 2020